ALTERNATE PROOFING METHODS

If a provider is unable to successfully identity proof with Exostar by answering the Knowledge Based Assessment (KBA*) questions, the provider will have two alternate method options. The alternative proofing method will allow the provider to receive an activation code. The activation code completes the proofing, so the provider can finish the registration process.

KBA* (Knowledge Based Assessment) question are pulled from Experian credit information.

Mail – A provider will be given this option if they are unable to successfully answer the KBA* questions.

• The provider can have an activation code mailed to their HOME address.
• Exostar uses the US Post Office for delivery which usually takes 2-5 business days.

Webcam – A provider will be given this option if the home address is either not valid or not found in Experian records.

• The provider schedules an appointment for a webcam meeting.
• The provider will show the Exostar Proofing Agents the required legal document.

A valid, unexpired driver’s license or passport that matches the name used during proofing. If this does not match, the provider will NOT be approved during the webcam appointment with Exostar. If this does not match, please reach out to MedInformatix for assistance.

• The Proofing Agent issues the activation code.
• The webcam appointment can be completed on a desktop, laptop or phone.
• The meeting invite is sent no more than 15 minutes before the scheduled appointment.

Once the provider has an activation code, he/she returns to NewCrop to complete the registration.